I love the concept of the subtasks and would love to fully embrace and implement them but during our testing we ran into a major pain point. When the mouse cursor passes over a ticket that has subtasks it displays them and even with only a couple subtasks assigned it covers up other tickets on the screen.
Is there a way to turn that feature off? If not, is there a way to change how long you need to hover over a ticket before its subtasks are displayed? Currently they seem to appear instantly.
Solved
Can I turn off subtask visibility in ticket view?
Best answer by Deborah Prosser
Hello,
+15We haven’t set up any sub tasks yet, but if it’s the mouseover pop up, you should be able to turn that off in your profile settings, or globally in site settings. Toggle that one off and see if it fixes it.
Thanks for the reply
It is similar, yes. I didn’t realize that was an option (thanks for the tip!) but ours is set to off for me and off by default globally. I imagine it would be a similar setting but I fear that since it’s part of the Advanced Ticketing app that maybe that setting hasn’t been implemented yet. I hope I’m wrong though.
+16Hello,
Thanks for the suggestion
Subtask Tooltip Configuration
Good News/Update: It looks like this may have caught the attention of someone as the most problematic part of these tooltips seems to have been fixed! Now the tool tips only appear when you hover over the subtasks specifically and go away once the mouse leaves. Thank you to whomever fixed that! Night and Day difference!
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