I have two tickets (#14261 and #13723) that cannot be closed due to a glitch that occurs when trying to return them to spare pool. I have returned the spare and it is no longer assigned to them, however it won’t complete the action therefore preventing the ticket from closing.
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I’m sure someone from the iiQ community team will address that for you, but make sure you submit a support ticket as well. I’ve run into this issue at least 3 times in the last two months.
Here’s the info for contacting support:
Thanks 
Yes, please submit a support ticket
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