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Changing Ticket Agent now displays everyone?

  • January 22, 2024
  • 8 replies
  • 115 views

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Checking with IIQ Administrator staff but one of our agents brought up how when click on Agent to change on a ticket it is now displaying Select User instead of select agent so you see everyone and need to filter by role or search for them.

 

Anyone else seeing this?

 

Best answer by NStevens_iiQ

Hi Everyone, 
Apologies for any difficulties this issue may have caused. Our engineering team deployed a fix overnight and the issue should be resolved.

Thank you.

8 replies

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We have had the same issue happen in our instance. 


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Same here. Super annoying.


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Same here


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  • Specialist
  • January 22, 2024

Seems to be that way for us as well.


Kathryn Carter
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  • Community Manager
  • January 22, 2024

Hello Everyone. Thank you for submitting your information to our Community. 

This is something our team is aware of and is currently working on. I will provide an update when I am given one. Thank you for your patience on this issue. 😄


Cozmo03
Participant
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  • Participant
  • January 22, 2024

We didn’t want to be left out and we got this really cool feature too. 😀


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  • Contributor
  • January 22, 2024

Same here, commenting so when it is changed I can follow this thread.


NStevens_iiQ
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  • Employee
  • Answer
  • January 23, 2024

Hi Everyone, 
Apologies for any difficulties this issue may have caused. Our engineering team deployed a fix overnight and the issue should be resolved.

Thank you.