Changing Ticket Agent now displays everyone?

  • 22 January 2024
  • 8 replies

Userlevel 1

Checking with IIQ Administrator staff but one of our agents brought up how when click on Agent to change on a ticket it is now displaying Select User instead of select agent so you see everyone and need to filter by role or search for them.


Anyone else seeing this?



Best answer by NStevens_iiQ 23 January 2024, 14:52

View original

8 replies


We have had the same issue happen in our instance. 

Userlevel 1

Same here. Super annoying.


Same here

Userlevel 5
Badge +11

Seems to be that way for us as well.

Userlevel 7
Badge +12

Hello Everyone. Thank you for submitting your information to our Community. 

This is something our team is aware of and is currently working on. I will provide an update when I am given one. Thank you for your patience on this issue. 😄

Userlevel 5
Badge +6

We didn’t want to be left out and we got this really cool feature too. 😀

Userlevel 1
Badge +1

Same here, commenting so when it is changed I can follow this thread.

Userlevel 1

Hi Everyone, 
Apologies for any difficulties this issue may have caused. Our engineering team deployed a fix overnight and the issue should be resolved.

Thank you.