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Changing Ticket Agent now displays everyone?

  • 22 January 2024
  • 8 replies
  • 73 views

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Checking with IIQ Administrator staff but one of our agents brought up how when click on Agent to change on a ticket it is now displaying Select User instead of select agent so you see everyone and need to filter by role or search for them.

 

Anyone else seeing this?

 

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Best answer by NStevens_iiQ 23 January 2024, 14:52

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8 replies

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We have had the same issue happen in our instance. 

Userlevel 1

Same here. Super annoying.

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Same here

Userlevel 5
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Seems to be that way for us as well.

Userlevel 7
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Hello Everyone. Thank you for submitting your information to our Community. 

This is something our team is aware of and is currently working on. I will provide an update when I am given one. Thank you for your patience on this issue. 😄

Userlevel 5
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We didn’t want to be left out and we got this really cool feature too. 😀

Userlevel 1
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Same here, commenting so when it is changed I can follow this thread.

Userlevel 1
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Hi Everyone, 
Apologies for any difficulties this issue may have caused. Our engineering team deployed a fix overnight and the issue should be resolved.

Thank you.

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