+10Should be simple but not seeing a way to have IIQ auto create a ticket. I played with Rules on this with limited success.. I hope I am missing what is right in front of me.
I know there is ways to do this for an Asset… But I need a ticket created each month around Data queries that need to be pulled.
Best answer by CThomas_iiQ
Hi ADeLacy,
You can use Ticket Templates and Schedules to create a ticket on a schedule. If you click on Ticket Templates from the Tickets icon, you are in the right place!
Let us know if you have more questions!
+1Hi ADeLacy,
You can use Ticket Templates and Schedules to create a ticket on a schedule. If you click on Ticket Templates from the Tickets icon, you are in the right place!
Let us know if you have more questions!
+10Perfect I knew it was right in front of me.. long days here. I will test this now and mark as answer in a moment.
+5
Just to add to Chris’s response, here is a great knowledge base article on Ticket Templates for reference as well!
Thanks!
+18
Thanks
+10Marked as best answer, thanks I knew it was right there, just lost in putting out fires. Thanks all.
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