Should be simple but not seeing a way to have IIQ auto create a ticket. I played with Rules on this with limited success.. I hope I am missing what is right in front of me.
I know there is ways to do this for an Asset… But I need a ticket created each month around Data queries that need to be pulled.
Hi ADeLacy,
You can use Ticket Templates and Schedules to create a ticket on a schedule. If you click on Ticket Templates from the Tickets icon, you are in the right place!
Let us know if you have more questions!
Perfect I knew it was right in front of me.. long days here. I will test this now and mark as answer in a moment.
Just to add to Chris’s response, here is a great knowledge base article on Ticket Templates for reference as well!
Thanks!
Thanks
Marked as best answer, thanks I knew it was right there, just lost in putting out fires. Thanks all.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
