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We need to create 2 tickets from one user submission. These tickets are not to be linked or parent/subtickets of each other. We need the exact same issue description in both tickets. The tickets will go to separate teams based on rules. Is this possible?

Hi ​@Donny007! Unfortunately, I can't think of a clean way to achieve this. There is a rule action called “create ticket” that would potentially allow you to generate a secondary ticket from the submission of an initial ticket. The challenging piece, however, would be dynamically tailoring the issue description based on the submission's details. 

 

 

Thanks for looking into this. I did try the create ticket action, but the variable {{Ticket.IssueDescription}} only seems to work when creating subtickets.

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