+1Is there a script example or have anyone successfully used the api to trigger a ticket creation from a ticket template?
I have a ticket template that only requires the ticket creator to type in a student’s ID and the template takes care of the rest.
Here is where the student ID would go.
Best answer by jclark
For simply submitting the ticket - If I remember correctly, you will want to POST to:
/api/v1.0/tickets-templates/{ticket template id}/new-ticket
I don’t think you need a payload either as that info is all defined within your template.
My understand of the flow is that the “Workflow Details” section of your template is a one-time “rule” that fires specifically for that template. Since you are leaving that action blank, you may have to get creative with some additional API calls that run after ticket submission. We’ve done this by pulling the TicketId from the response after submitting the ticket, from there you can set location, requestor, etc with the different endpoints.
+18
Have you checked out our Developer Tools section within your platform? It should have additional API tools to get you started.
As I am not the API master,
For simply submitting the ticket - If I remember correctly, you will want to POST to:
/api/v1.0/tickets-templates/{ticket template id}/new-ticket
I don’t think you need a payload either as that info is all defined within your template.
My understand of the flow is that the “Workflow Details” section of your template is a one-time “rule” that fires specifically for that template. Since you are leaving that action blank, you may have to get creative with some additional API calls that run after ticket submission. We’ve done this by pulling the TicketId from the response after submitting the ticket, from there you can set location, requestor, etc with the different endpoints.
+1
The former documentation that iiQ had posted a couple of years ago listed more endpoints, but was lacking a lot of information. The new documentation seems to contain more complete schemas but missing a lot of endpoints.
A lot of the endpoints I post are from referencing scripts I’ve been using for the last couple of years, or from digging into my browser trying to see what the site is doing when I perform an action. It’s not always smooth lol
+18
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