Creating tickets with Ticket Templates via email submission

Hi ​@ACoombs 1735452 ctecs ,

I hope you’re doing great! Currently, tickets with ticket templates can’t be created via email submission rule, because the creation of a ticket via email is based on the body and the subject of the email sent by the user. But if you can share a scenario where creating tickets with ticket templates via email submission rule can be helpful, you can submit that as an idea on our “Idea Exchange” page whose link I’ll share below:

https://community.incidentiq.com/ideas

Once you submit the idea, the updates regarding that idea will be posted there. I hope this helps! If you have any questions or concerns, please let me know. May you have a great day ahead!

Regards,

Jas

What about another creative way to accomplish the same goal? We have flag updates (Full or Half) that come from the state via Distro List that we want to automatically create tickets for each location to adjust the flag outside accordingly.