We have had a simple button on every ticket creation (( shown here )) .That link seems to NO longer be working, checking the form the preview works with out issue and is applied correctly to ticket types. We have noted that with this “break” it is also being attached to every ticket creation in the body for some reason. Willing to accept any ideas I do not want to remove the big friendly button if I can help it.

Question

Custom Form Broken, Ticket creations ?

7 month ago
Mar 11, 2026 9:30 PM UTC
3 replies
107 views

+10

ADeLacy
Participant

We have had a simple button on every ticket creation (( shown here )) .

That link seems to NO longer be working, checking the form the preview works with out issue and is applied correctly to ticket types.

We have noted that with this “break” it is also being attached to every ticket creation in the body for some reason.

Willing to accept any ideas I do not want to remove the big friendly button if I can help it.

+2

MCruz_iiQ
Employee
7 month ago
Mar 12, 2026 4:51 PM UTC

@ADeLacy Good Afternoon!

We have a report regarding the issue of broken HTML code in Knowledge Base articles, which appears to be affecting this custom field. We currently expect to address this issue in our planned maintenance release on 3/14 but this is subject to change. When you get a chance please submit a ticket to our iiQ support team via the help bot or via email at support@incidentiq.com so we can provide you with updates.

Best regards,

Michael Cruz