Question

Customize Categories shown during Ticket Creation

  • 5 January 2023
  • 1 reply
  • 18 views

When a user clicks “Create Ticket”,  they are presented with devices assigned to them (which is nice), and below that is a huge list of device categories.   This list has 32 options!   Way too many.   How do I customize this list?   

 

Thanks,


1 reply

Userlevel 4
Badge +8

@MMaine 977a37a avsd Thank you for submitting your question. 

You can customize what your staff seeing by heading to Admin / model categories. 

Here is the guide that will give you all the details: 

I hope this helps 😄

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