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Customize Categories shown during Ticket Creation

  • January 5, 2023
  • 1 reply
  • 441 views
M
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When a user clicks “Create Ticket”,  they are presented with devices assigned to them (which is nice), and below that is a huge list of device categories.   This list has 32 options!   Way too many.   How do I customize this list?   

 

Thanks,

Best answer by Kathryn Carter

@MMaine 977a37a avsd Thank you for submitting your question. 

You can customize what your staff seeing by heading to Admin / model categories. 

Here is the guide that will give you all the details: 

I hope this helps 😄

    1 reply

    Kathryn Carter
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    • Kathryn Carter
    • Community Manager
    • Answer
    • January 10, 2023

    @MMaine 977a37a avsd Thank you for submitting your question. 

    You can customize what your staff seeing by heading to Admin / model categories. 

    Here is the guide that will give you all the details: 

    I hope this helps 😄

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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