Was just walking some of our agents through dashboard options and they do not have the Tickets by Agent or Tickets by Team. Are these limited to iiQ Administrators only or should all agents have them?
Solved
Dashboard component not visible to all agents?
Best answer by Kathryn Carter
At this point, only iiQ Admins have permission to view because they are role-based. However, this will be changed once our new permissions have launched! 😄
+18At this point, only iiQ Admins have permission to view because they are role-based. However, this will be changed once our new permissions have launched! 😄
+18
For the time being, any custom view can be added to your agent’s dashboard. If they create the specific view (or it is shared with them) it will be able to be added to their dashboard.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
