Dashboard component not visible to all agents?

  • 15 September 2023
  • 1 reply

Userlevel 1
Badge +1

Was just walking some of our agents through dashboard options and they do not have the Tickets by Agent or Tickets by Team. Are these limited to iiQ Administrators only or should all agents have them?


Best answer by Kathryn Carter 18 September 2023, 20:04

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1 reply

Userlevel 7
Badge +13

@CLee 1176405 shakopee Thank you for submitting your question to our Community. 

At this point, only iiQ Admins have permission to view because they are role-based. However, this will be changed once our new permissions have launched! 😄