I am trying to determine the best way to create a ticket with complex data entry requirements. Ideally when creating a ticket, I would like to be able to have users select an option from a dropdown and depending on their selection, other options appear. I would want this all contained within the ticket if possible.
I see plenty of ways to make custom fields but not how to make if/then logic.
Thanks for your question
However at this time, we do not have any if-then logic for custom fields. You can have your custom fields setup where they read if you selected A then please complete this question and make that second question not required.
+18
Here is an already existing idea to check out: https://community.incidentiq.com/ideas/nested%2Dcustom%2Dfields%2D1939
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