One of our IIQ admins does not work in the summer and has asked to be taken off the list for the “bi-weekly ticket review” emails that she receives. I don’t get such emails, and I cannot for the life of me figure out where this is configured. Help? Thanks, -- MB
Solved
Disable "bi-weekly ticket review" emails
Best answer by JustinRaynor_iiQ
Hey
I was able to find the rule that looks to be triggering this email. You’ll find it by going to Admin > Rules > Tickets > when ‘Stale’ and it looks like the ‘Ticket Review’ rule at the bottom that is sending alerts by team. You should be able to either disable this rule or adjust the targeted users that the email sends out to.
Hopefully, this information helps with your workflow and please reach back out if this isn’t the rule!
+2Hello MB,
May I ask what district you are from? What is the name of the person receiving these emails?
Thanks,
Dani Donaldson
Sr. Customer Success Manager
+12Hey
I was able to find the rule that looks to be triggering this email. You’ll find it by going to Admin > Rules > Tickets > when ‘Stale’ and it looks like the ‘Ticket Review’ rule at the bottom that is sending alerts by team. You should be able to either disable this rule or adjust the targeted users that the email sends out to.
Hopefully, this information helps with your workflow and please reach back out if this isn’t the rule!
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