I’m pretty sure there isn’t an option to do this but thought I’d double check. Several of our site based technology people would like to turn off notifications for ticket changes but only for specific ticket types. For example, they’d like to get updates to things like website block/unblock requests or provisioning requests, but not Chromebook repair tickets. Mostly because there are far more repair tickets than anything else and it’s a lot of inbox clutter.
Solved
Disabling notifications for specific ticket types
+2Best answer by DDonaldson_iiQ
Hi
You are correct. This is currently an all or nothing notification setting. Are they the ones submitting the Chromebook repair ticket? And does the ticket stay assigned to them until resolved? If it does not stay assigned to them, they could remove themselves as a follower to prevent further notifications, if this is the case.
Otherwise, this would be an enhancement request that you can add to our Idea Exchange:
https://community.incidentiq.com/topic/new?type=idea
Let me know!
Thanks,
Dani Donaldson
+2Hi
You are correct. This is currently an all or nothing notification setting. Are they the ones submitting the Chromebook repair ticket? And does the ticket stay assigned to them until resolved? If it does not stay assigned to them, they could remove themselves as a follower to prevent further notifications, if this is the case.
Otherwise, this would be an enhancement request that you can add to our Idea Exchange:
https://community.incidentiq.com/topic/new?type=idea
Let me know!
Thanks,
Dani Donaldson
+2Thank you for confirming! The ones who initiate the tickets are not the ones who work the tickets in this scenario. You’re right, they could remove themselves as followers. Maybe I could even create a rule to do that come to think of it. I’ll investigate further. Thank you again!
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