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Hi, is there a way to remove this question in the ticket section?

 

“Does this ticket contain protected student information?”

Yes you can hide this / turn off etc.

 

Got to Site Options > scroll to “Sensitive Information Default Value”  Select Off (Hidden)

 

be sure while under site options that you are under the correct category IE ticketing, or facilitates etc. 

 

 

@AVillar 593279b teaneck Thank you for submitting your question to our community! 😄

Thank you @ADeLacy 640001e ghsd for jumping in with that answer! The site option is going to be the best way! 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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