Question

Edit tickets

  • 19 March 2024
  • 2 replies
  • 18 views

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Is it possible to edit or remove non-custom fields for tickets? I am looking to remove file upload or at least change the description it gives.


2 replies

Userlevel 5
Badge +12

The default file upload field can’t be removed currently. I’d suggest voting on this:

 

We need this option too!

Userlevel 7
Badge +12

@AGuzman Thank you for submitting your question to our community! 😄

Is this on all tickets or just a specific ticket issue? I know many fields are hard-coded into the system.

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