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When we receive email notifications it recently started repeating actions. Has anyone else seen this? Not a huge issue but just wanted to see if there is something that we may have changed that has caused this. Attached a picture. Any help would be great. Thank you!

 

​@JAcevedo 800fc53 siatech When you look at the Ticket and go to the rule log are you able to get any additional insights? 

​@JAcevedo 800fc53 siatech Thanks for submitting your question regarding the repeated actions within email notification. Yes, this is an issue we have had reported and the team is currently investigation the issue. Please submit an iiQ support ticket and we can get you added to the report and you’ll receive notifications when there is updated information. 

​@JAcevedo 800fc53 siatech When you look at the Ticket and go to the rule log are you able to get any additional insights? 

Looks like its a known issue. Thank you for reaching out though!

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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