I have followed all of the steps for the email to ticket process. From my email, I am able to sucessfully submit a ticket via email with no issues. No other accounts (all included in our SSO) seem to be able to submit a ticket via email and receive a “could not be parsed” failure message
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Site responsiveness and all platform performance metrics have been normal since around 10:15 AM. Current mitigation steps are working as intended and we are working on additional improvements to prevent this situation from occurring going forward. We completely understand how critical the Incident IQ platform is to supporting K-12 workflows and appreciate everyone's patience as we worked to resolve this issue.