+5I have work orders going to folks in ticketing and facilities that need to support events. My permissions aren’t allowing them to see the event details on the ticket. They don’t have the “event details” box at all.
Can anyone tell me the permissions that those people need to have in order to view the event details?
Best answer by ACampbell 717f23b friscoisd
I figured this out! If anyone else needs to know in the future - be sure that the folks receiving event support tickets have permission in events to “view events” at all sites. My agents only were viewing tickets at their own location. This will allow them to see the event details on their support tickets. :)
+5I figured this out! If anyone else needs to know in the future - be sure that the folks receiving event support tickets have permission in events to “view events” at all sites. My agents only were viewing tickets at their own location. This will allow them to see the event details on their support tickets. :)
+18
I am so glad you were able to solve your issue!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
