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Exchanging devices

  • 29 January 2024
  • 2 replies
  • 31 views

Userlevel 2
Badge +1

When you exchange devices inside tickets it seems to link the ticket to the new device I give a student instead of keeping what is broken with the device we put the ticket in for.  I don’t see how using that feature is worthwile in my opinion.  I then have to close that ticket and then just create a new one or have to remember to manually change the linked device back to the previous one.  

 

How do you guys handle device exchanges?

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Best answer by Kathryn Carter 31 January 2024, 15:29

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2 replies

Userlevel 7
Badge +12

@JRood 877c5a lvpioneers Thank you for submitting your question to our community! 😄

Our team is aware of this function and is looking to enhance this feature. Please follow this idea for updates on this feature: https://community.incidentiq.com/ideas/device%2Dexchange%2Denhancements%2D654

Userlevel 2
Badge +1

@JRood 877c5a lvpioneers Thank you for submitting your question to our community! 😄

Our team is aware of this function and is looking to enhance this feature. Please follow this idea for updates on this feature: https://community.incidentiq.com/ideas/device%2Dexchange%2Denhancements%2D654

Thanks!  I upvoted that idea as well.  

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