+1
When you exchange devices inside tickets it seems to link the ticket to the new device I give a student instead of keeping what is broken with the device we put the ticket in for. I don’t see how using that feature is worthwile in my opinion. I then have to close that ticket and then just create a new one or have to remember to manually change the linked device back to the previous one.
How do you guys handle device exchanges?
Best answer by Kathryn Carter
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+13
Our team is aware of this function and is looking to enhance this feature. Please follow this idea for updates on this feature: https://community.incidentiq.com/ideas/device%2Dexchange%2Denhancements%2D654
+1
Our team is aware of this function and is looking to enhance this feature. Please follow this idea for updates on this feature: https://community.incidentiq.com/ideas/device%2Dexchange%2Denhancements%2D654
Thanks! I upvoted that idea as well.
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