Is there a way to filter by submitted time stamp or closed time stamp? I would like to be able to look at how many tickets are submitted at certain times of the day, and I would like to see how many tickets are closed at certain times of the day. For example, how many tickets were closed by agent x between 8am and 10am.
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Hi Michelle,
Thank you for submitting your question in our Community! I’d be happy to help.
Currently, we can only filter by date, however, this would be a great enhancement that you can submit in our Idea Exchange! Here is the link where you can submit your idea: https://community.incidentiq.com/ideas
Please let me know if you have anymore questions.
Thanks!
submitted as an idea :) Filter by timestamp | Community
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