Solved

filter tickets by request details/issue decription

  • 30 November 2022
  • 1 reply
  • 36 views

Userlevel 2
Badge +1

Perhaps I’m missing it, but is there a filter for the request details field in a ticket? We sometimes have users that don’t place the request into the correct issue, but add a note in the issue description field.

icon

Best answer by Kathryn Carter 1 December 2022, 19:29

View original

1 reply

Userlevel 7
Badge +12

@mmickey You are currently not able to add a filter by the “issue description” box. 

However, here is an idea from our Idea Exchange for you to vote on: 

 

Reply