Question

filter tickets by request details/issue decription

  • 30 November 2022
  • 1 reply
  • 20 views

Userlevel 1
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Perhaps I’m missing it, but is there a filter for the request details field in a ticket? We sometimes have users that don’t place the request into the correct issue, but add a note in the issue description field.


1 reply

Userlevel 4
Badge +8

@mmickey You are currently not able to add a filter by the “issue description” box. 

However, here is an idea from our Idea Exchange for you to vote on: 

 

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