Perhaps I’m missing it, but is there a filter for the request details field in a ticket? We sometimes have users that don’t place the request into the correct issue, but add a note in the issue description field.
Solved
filter tickets by request details/issue decription
+4Best answer by Kathryn Carter
However, here is an idea from our Idea Exchange for you to vote on:
+18However, here is an idea from our Idea Exchange for you to vote on:
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