@jo.cpa Thank you for submitting your question to our community! I was unable to replicate the slowness that you experienced. If this still persists, please submit a ticket to support. 

@Kathryn Carter What method are you using to try to replicate?  I’ve surveyed our Tech Dept, and the results are in.  It is problem for our staff.

I’ve submitted a ticket.  But I thought I’d try to help you replicate so you can see what I’m talking about.

 

J
Adding Followers on a ticket
Has anybody ever noticed that adding Followers drop down can be slow to load?
But does it seem like it has improved recently?

T
Only every time I do it. :wink:

J
Seriously, would like feedback from this thread to be something I can hand over to iiQ.  I started a ticket with them about it.

T
I was being serious.  It is always slow to add a follower unless you add an external follower where there is no drop-down list.

Many of the drop down lists are slow to load.

Another thing that is weird.  If I search for a name like Alexis Smith, I will get just about every name that begins or ends with Alexis or Smith in addition to the one I really want, Alexis Smith


AT
Yes - it bugs me every time I have to do it, and have to double check myself, I've lived with it as I'm not in and out of tickets all the time, I don't think it's improved. 

and what T says the search is weird

T
Sample:

DL
For adding emails to tickets, it looks like they are running a query every single time you enter a letter with a small timeout. Can't tell if they're pre-caching anything, doesn't seem terribly efficient.

iiq_search.mp4
MP4983KB

J
DL my thoughts as well.  Frustrating.


JB
Seeing it in real time like from DevTools makes it seem even worse. Yes, adding a follower (or searching for a name in any of their dropdown lists) is agonizingly slow. I think Danielle's video would be great to forward to them.

HG
It does have a lag on my end when trying to add followers to tickets.

PR
Yes I agree, adding a follower is always really slow to load. 

BC
Same occurrence on my end when trying to add followers feels like I'm on 56kb/s dial up when loading results.

K
Yes, the dropdown load hangs for me, sometimes for even a few seconds.

EB
Its been a bit slow since I've started using it. However now that I'm focusing on the drop down I feel its going slower than usual although it could be my pattern recognition bias.

JT
there is a bit of a delay. small. but can hang as it loads up when clicking the dropdown. 

BC
Yes, it's  slow, also I noticed the "confirm issue" button loads slow as well.

@jo.cpa Thank you for this. Could you provide me with an example user’s email?