We have a ticket where the end user uploaded an image to the ticket. The agents can see the uploaded image and look at the attachment, however the end user who put the ticket in doesn’t see the attachment. Is there a setting blocking that?
Solved
How can an end user see any attachments they have added to a ticket
Best answer by Deborah Prosser
Hello,
+16Hello,
+16Hello,
+18This would best be handled by our Support Team. Please submit a ticket to them. Here is the link to all the ways to contact them: https://community.incidentiq.com/dashboard-account-settings-55/how-to-get-in-contact-with-iiq-support-team-2230?tid=2230&fid=55
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