How do I adjust my notifications?

  • 26 January 2022
  • 3 replies

Userlevel 5
Badge +4

I want to limit the number of emails I receive. How do I update my email notifications?


Best answer by Hannah Bailey 26 January 2022, 19:55

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3 replies

Userlevel 5
Badge +6

You can change the type of email notifications you receive by clicking on your username and selecting Options from the drop-down menu.


In the Options window click on the Notifications tab.


From here you can decide when you receive alerts from the following two sources:

  • Web Notifications: Controls the notifications that appear for you within Incident IQ itself via the notification center.
  • Email Notifications: Controls the notifications you will get through email.


@Hannah Bailey @Jessica Adkins 


I’m not sure if this has been asked / responded on another post but I could not find it.

Is is possible to configure the fields in the email ticket notification? 

I’d like to add the Ticket Title / Subject right above the Issue Description  and possible remove other less useful info in the notification.

In the notification I see:

Under Ticket Assigned

who assigned it and to whom


Under ticket Summary:

Issue Description 
Device / Hardware 
Issue Not Listed 
Submitted By 


Userlevel 4
Badge +1

@ErickC Thank you for being an active Community member and submitting your idea. I would suggest heading over to our Idea Exchange to check out our Ideas submitted by your fellow members to suggest product enhancement. Here is an idea about being able to customize your own emails: 

I hope this helps 😄