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I want to limit the number of emails I receive. How do I update my email notifications?
Best answer by Hannah Bailey 26 January 2022, 19:55
You can change the type of email notifications you receive by clicking on your username and selecting Options from the drop-down menu.
In the Options window click on the Notifications tab.
From here you can decide when you receive alerts from the following two sources:
@Hannah Bailey @Jessica Adkins
I’m not sure if this has been asked / responded on another post but I could not find it.
Is is possible to configure the fields in the email ticket notification?
I’d like to add the Ticket Title / Subject right above the Issue Description and possible remove other less useful info in the notification.
In the notification I see:
Under Ticket Assigned
who assigned it and to whom
Under ticket Summary:
Issue Description Device / Hardware Issue Not Listed Submitted By Assigned Team Location Status
@ErickC Thank you for being an active Community member and submitting your idea. I would suggest heading over to our Idea Exchange to check out our Ideas submitted by your fellow members to suggest product enhancement. Here is an idea about being able to customize your own emails:
I hope this helps 😄
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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316