How do I create a view to track tickets with a tag AND another tag?

Is there a way to create a ticket view to see tickets with two specific tags? Currently if I select two tags in the filter, it acts as tag x OR tag y instead of tag x AND tag y like I’m wanting.

My use case is that we have a tag that tracks what warranty vendor a Chromebook is sent to and another tag that tracks if we had to send it to them more than once. I’d like to make a view to see all tickets where we had to send a device for repair more than once from a specific vendor.

I did notice that making a view using the overarching “this was sent more than once” tag, than using the filter feature for the vendor tag will do what I’m wanting, but it isn’t optimal.

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Good Morning @DHenry ! Happy to help. Just to confirm | are you wanting to run a custom view to report on two separate tags at one time? or using a filter to do so?

Please let me know. Thank you!

@DHenry You could potentially create a third tag to trigger on tickets when both tags have been added. You would use a rule to update the ticket to add the third tag when the other two tags are on the ticket. Then you could create a custom view filtered for the third tag.

@DHenry You have 2 great replies on this thread. Could you elaborate more of what you are trying to accomplish here?

Good morning!

Sorry for the super late reply, this entirely slipped my mind! 🙃

We’re wanting views that show us tickets where we’ve had to send a device to one of our RMA vendors more than once (aka they didn’t fix it correctly the first time). We currently tag tickets with a tag for the RMA vendor and then add another tag when we have to send it in a second time.

Essentially, I’d like a view that’ll show me tickets with both tags assigned to them.

I do think @RSmith_iiQ’s idea would work, but would I be able to apply those new tags to tickets that are already resolved so we can get the historical data too?

@DHenry You can create a custom view filtered for resolved tickets that have the initial two tags, then apply the third tag using Bulk Actions.

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