How Do We Utilize Tags?

  • 9 October 2023
  • 3 replies

Userlevel 1
Badge +1

We notice that we can add tags to tickets and have been tagging tickets for later reference. How do we find tickets that have been tagged in certain ways?


Best answer by Erica 9 October 2023, 20:02

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3 replies

Userlevel 2
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Hello @hmezza! We utilize Tags for our Microsoft Repair ticket processing.

You can find tickets that have been tagged by creating a “New View” under the Tickets tab and then click on add Filter > Workflow Filters > Tag, and then search for the Tag name. Hope this helps! 

Userlevel 5
Badge +9

We use tags for filtering, either in custom views or based in a rule. If rule based consider having the rule remove the tag as the final step unless you want it to be able to fire again.

Userlevel 7
Badge +10

@hmezza Thank you for submitting your question to our community! 😄

@Erica @bclark Thank you both for commenting your solutions here. Your knowledge is valuable to the community!