Hello @hmezza! We utilize Tags for our Microsoft Repair ticket processing.

You can find tickets that have been tagged by creating a “New View” under the Tickets tab and then click on add Filter > Workflow Filters > Tag, and then search for the Tag name. Hope this helps! 

We use tags for filtering, either in custom views or based in a rule. If rule based consider having the rule remove the tag as the final step unless you want it to be able to fire again.

@hmezza Thank you for submitting your question to our community!

@Erica @bclark Thank you both for commenting your solutions here. Your knowledge is valuable to the community!