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How do you update/edit your initial service request?

Forum|Forum|3 years ago
March 24, 2022
7 replies
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+3

hmezza
Contributor

This may sound like a silly question/issue, but no one in my department (including myself) can figure out how to edit/add to the original request inn a ticket. Is it possible and, if so, how?

Best answer by Hannah Bailey

Thank you @matt_snead for upvoting the following idea. The more votes the better ✅

+14

Reesa Azar
Community Manager
Forum|Forum|3 years ago
March 24, 2022

Hi @hmezza! Not a silly question at all! Do you want to change the actual ticket issue? If so, an easy way is to open the ticket, click on the dropdown next to More, and then click Change Issue. Let us know if this works, or do you want to know how to change the ticket type?

Reesa Azar- Community Manager

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+3

hmezza
Author
Contributor
Forum|Forum|3 years ago
March 24, 2022

Thanks for the prompt response!

No, I’m looking to change the initial description of the issue.

J

K

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+14

Reesa Azar
Community Manager
Forum|Forum|3 years ago
March 24, 2022

Unfortunately, users are unable to change the description of the issue, but this would be a great suggestion for Idea Exchange! https://community.incidentiq.com/ideas
Something that may be useful is you can edit any custom fields within the ticket. Hope this helps!