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How do you update/edit your initial service request?

  • Mar 24, 2022 1:46 PM UTC
  • 7 replies
  • 363 views
hmezza
Contributor
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This may sound like a silly question/issue, but no one in my department (including myself) can figure out how to edit/add to the original request inn a ticket. Is it possible and, if so, how?

Best answer by Hannah Bailey

Thank you @matt_snead for upvoting the following idea. The more votes the better ✅

 

 

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    7 replies

    Reesa Azar
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    • Reesa Azar
    • Community Manager
    • Mar 24, 2022 3:41 PM UTC

    Hi @hmezza! Not a silly question at all! Do you want to change the actual ticket issue? If so, an easy way is to open the ticket, click on the dropdown next to More, and then click Change Issue. Let us know if this works, or do you want to know how to change the ticket type?

     

    Reesa Azar- Community Manager
    hmezza
    Contributor
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    • hmezza
    • Author
    • Contributor
    • Mar 24, 2022 3:43 PM UTC

    Thanks for the prompt response!

     

    No, I’m looking to change the initial description of the issue.

      Reesa Azar
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      • Reesa Azar
      • Community Manager
      • Mar 24, 2022 4:23 PM UTC

      Unfortunately, users are unable to change the description of the issue, but this would be a great suggestion for Idea Exchange! https://community.incidentiq.com/ideas
      Something that may be useful is you can edit any custom fields within the ticket. Hope this helps!

       

      Reesa Azar- Community Manager
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        • matt_snead
        • Observer
        • Mar 28, 2022 1:57 PM UTC

        upvote please

          Hannah Bailey
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          • Hannah Bailey
          • iiQ Community Manager
          • Answer
          • Mar 29, 2022 12:58 PM UTC

          Thank you @matt_snead for upvoting the following idea. The more votes the better ✅

           

           

          Hannah Bailey - Director, Customer Engagement
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            • jcatania
            • Observer
            • Feb 19, 2025 5:17 PM UTC

            The fact we cannot edit the description of a submitted ticket is really unacceptable. Lets go, get this fixed please

              Kathryn Carter
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              ​@jcatania Thank you for your feedback. I have added this to the idea thread linked above. 😄

              Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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