We are new to this operating system and are wondering how we can get multiple of our agents assigned to one ticket.
Solved
How to assign Multiple agents to one ticket?
+2Best answer by Belcher.shane
You could create teams and assign them that way. Otherwise, I don’t think there is a method available.
+7You could create teams and assign them that way. Otherwise, I don’t think there is a method available.
+5If it is for a single issue, I would suggest Shane’s recommendation above. If there are multiple tasks associated with the ticket, you could create subtasks and assign those to specific agents.
+18
Once you have created the subtasks, you can assign them to those specific agents either on the fly or via rules engine.
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