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Question

I can't log on to the iiQ app.

  • August 15, 2024
  • 7 replies
  • 55 views

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When trying to log onto the app on my Samsung phone, it will not let me.  SSO doesn't work. Neither does typing my credentials in manually. 

7 replies

bwilkerson
Contributor
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  • Contributor
  • August 15, 2024

Not sure if this is related but IIQ has been painfully slow all morning.    


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  • Contributor
  • August 15, 2024

We haven’t been able to load tickets at our district for over an hour now.  And i was just able to enter a support ticket because that wasn’t working either.


Kathryn Carter
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  • Community Manager
  • August 15, 2024

@JHarper 4604282 warrencounty @bwilkerson @christine214 

Good Morning, I have reported this to our team, and I will let you know when I get an update! 😄


Kathryn Carter
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  • Community Manager
  • August 15, 2024

Looks like there was a fix to increase that capacity. Are you still experiencing these long wait times? 


Kathryn Carter
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  • Community Manager
  • August 15, 2024

We have officially updated our status page for this ongoing issue. 

If you do not already follow our status page, please subscribe! https://status.incidentiq.com/


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I am still unable to use the app on my phone. I have uninstalled, reinstalled, applied all updates, still cant. thanks for all of the support!


Kathryn Carter
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  • Community Manager
  • August 26, 2024

@JHarper 4604282 warrencounty Please submit a ticket to support.