I put in a daily ticket but it is always assigned to the wrong person

Is the ticket for the same thing everyday? If so, you could do a ticket template and have it generated Monday - Friday and have it assigned to the same person everyday. It would have to be a ticket for the same thing though.

Hi ​@JSiders 573eb2f cherrycreek ! I am happy to take a look for you. Would you be able to provide me with a Ticket # so I can troubleshoot?

Thank you!

iiQ assigns tickets based on rules set up by your district’s iiQ admin(s). The ticket template could solve that. 

If it’s for different issues, the template might not work. Is this ticket related to a specific device or something else that’s unique?

Hi ​@JSiders 573eb2f cherrycreek

After some review, I found that the ticket you submitted was being assigned to the person because of the Facilities rule “B.E. - TVA / JLC”.  This rule is assigning the ticket to the person based on the location of the ticket, The Journey Preschool. If you have permission to edit rules, you can update the rule to the correct person or location. 

Hello Melissa and RSmith,

Didn’t realize that CCSD has people monitoring the question log - that is great….

One of the ticket numbers is 313995.

Not sure I have that ability to change rules.  There is an option link and it pulls up this.

After this I’m not sure I have the ability (or knowledge) to do that.

Thanks

​@JSiders 573eb2f cherrycreek  you do not have the permissions to edit or adjust rules. As ​@RSmith_iiQ stated above, the assignment fired through a rule. If you are wishing a ticket to not auto assign via a rule, this would be something you would need to discuss this with an Admin at your district. 

Please let me know if you have any questions!

Thank you