We are having inconsistent issues with IIQ tickets and users today:
- Users are either not showing up when I search for them but they do show up when another agent searches for them.
- Users are showing up with the wrong access (e.g. no access instead of staff)
- I added a custom field to a ticket and it shows up for some users and not others
- Tickets that use custom fields are not consistently displaying the custom fields. I have had agents with the same access create a ticket w/ custom fields and sometimes they show up and sometimes they don’t.
- The ticket options are not displaying consistently - only some people see a ticket path that is supposed to be available for everyone who can put in a ticket.
Is anyone else seeing issues like this? They’re inconsistent and widespread and were not occurring yesterday. I’m looking at all of our syncs to rule some things out but the custom fields problems are definitely not sync related.
Best answer by Hannah BaileyView original