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IIQ Mobile App recent Update Issue

J
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Has anyone had this issue with the recent IIQ Mobile update v3.8.7.23022301 where your single sign on service is no longer an option?  We use Classlink and after this update the option button to login with it is gone and we can only sign in via username and password, but that will not even work.

Best answer by Kathryn Carter

@Jason Mullen This should be resolved! Close the app all the way & reopen it. If that does not work, you may have to reinstall the app on the device. I hope this helps 😄

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4 replies

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • 9639 replies
  • March 13, 2023

@Jason Mullen Thank you for bringing this to our attention. My team is looking into it now, and I will update you when we find out more information! Thank you for your patience. 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
J
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  • Jason Mullen
  • Author
  • Observer
  • 2 replies
  • March 13, 2023

Thank you very much

Kathryn Carter
Forum|alt.badge.img+15
  • Kathryn Carter
  • Community Manager
  • 9639 replies
  • Answer
  • March 13, 2023

@Jason Mullen This should be resolved! Close the app all the way & reopen it. If that does not work, you may have to reinstall the app on the device. I hope this helps 😄

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
J
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  • Jason Mullen
  • Author
  • Observer
  • 2 replies
  • March 13, 2023

Yes, it is working.  Thank you for the very quick response time. 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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