Skip to main content
Solved

Is there a custom field that allows me to have a custom message / "FYI" visible?

  • November 11, 2022
  • 2 replies
  • 193 views
zige
Participant
Forum|alt.badge.img+8

I want to just have a box that has some details in it. Nothing the user can edit, just an FYI of sorts. It would be visible on the final step of the ticket creation process.

 

Thanks.

Best answer by zige

Found the answer. Yes, you can. See the “Information” custom field type as described here.

    S

    2 replies

    zige
    Participant
    Forum|alt.badge.img+8
    • zige
    • Author
    • Participant
    • Answer
    • November 11, 2022

    Found the answer. Yes, you can. See the “Information” custom field type as described here.

    Hannah Bailey
    Forum|alt.badge.img+17
    • Hannah Bailey
    • iiQ Community Manager
    • November 11, 2022

    @zige - Glad that you found that knowledge base guide. 

    The information custom field would be the way to go. A custom message box that can contain both a pre-made message and an image. 😁

    Hannah Bailey - Director, Customer Engagement
    Terms & ConditionsCookie settingsAccessibility statement
    Incident IQ logo

    Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

    Corporate Headquarters:
    750 Glenwood Ave SE, Suite 320
    Atlanta, GA 30316