I came across a post mentioning that, by default, the Faculty and Staff roles cannot use the global search feature to find tickets — even those they’ve submitted or are listed as followers on. However, some of our Faculty/Staff members have multiple pages of tickets, so having access to the search functionality would be very helpful for them (that way they can search by certain keywords or for a specific ticket number).

I found that enabling the “View Tickets List and Details” permission allows the search feature to work, but this also grants visibility into all tickets — which we want to avoid. I’ve tried restricting the scope using the “User’s assigned location” conditional filter, which helps lower the number of tickets visible, but this doesn’t limit the view to only the tickets a user has submitted or is following.

I know that enabling the “View Tickets Nav Item,” allows them to create custom views as well as can limit their view to only the tickets they are following - but again, with multiple pages of tickets - using the search feature would be very helpful.

Maybe I’m missing it but - Is there a way to enable ticket search for Faculty/Staff users that is limited to only the tickets they’ve submitted or are following? Alternatively, is it possible to apply a conditional filter on the “Tickets” permissions so that users only see tickets they’re directly involved with?

Thanks in advance.