Is there a way to create an action that will pull parts from inventory?

  • 5 October 2023
  • 2 replies

I am curious if it’s possible to create an action that will pull a part from inventory?

For example, a damaged/lost chromebook charger. If i select my custom action “issued new charger” is it possible to have it pull a charger from inventory? This would expedite the process of these tickets because then you can work multiple tickets submit the action, pull the part from inventory and resolve the ticket at the same time. 




Best answer by Hannah Bailey 9 October 2023, 15:23

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@DBallard 903009a rockland 

I really like this one. 

This would be a great idea in idea exchange to have parts associated with resolution actions.


But I am thinking a shortcuts would be the way to go here when working tickets. 



Thanks Hannah! That solution works.