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I have a school district that has a spreadsheet of devices and their problems. They are using the Trafera implementation as well to have them sent off for repair. They are asking if there is a way they can upload that spreadsheet into IIQ and it auto-generates tickets for each device. 
I’ve look around on the site and could not find anything that looked like a way to do this. WIth all of the blanks and boxes that need to be filled out on each ticket, I didn’t think there was to begin with either. But I’ve missed things before and thought it wouldn’t hurt to ask.

If this isn’t an option, would it be something that could be implemented? Maybe at the understood loss of more detailed information, like site codes and people? 

Hi ​@Kyle.Bloomer ,

 

I hope you’re doing great! Unfortunately, there is no way to generate tickets using a spreadsheet as of now. But we would love to hear your thoughts to enhance our platform. You can share this as an idea on our “Idea Exchange” page by clicking on the link shared below:-

 

https://community.incidentiq.com/ideas

 

Each idea is looked over by our Product team as each enhancement is submitted and any updates related to the enhancement request are shared over there. I hope this helps! However, if you would like to import tickets from a system to IIQ, you can reach out to IIQ Support and we’d be more than happy to assist you. If you have any questions or concerns, please let me know. May you have a great day ahead!

 

Regards,

Jas

An idea that comes to mind...If you have IIQ Assets, you can setup a View that lists your damaged devices & there is an option to Submit Tickets in bulk. So if you had 25 devices that have only a damaged screen, you can bulk-create a “damaged screen ticket” for each device. 

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