Is there a way to set it to where you have more categories when viewing all tickets instead of it being just Description, Priority, Status, Requested by and Assigned to ? I want to add Location to this so I can see where the ticket is at before clicking the ticket. and Not A filter either.
Solved
Is there a way to set it to where you have more categories when viewing all tickets instead of it being just Description, Priority, Status, Requested by and Assigned to ?
+4Best answer by Kathryn Carter
Hi
This work around is not using a filter but it is creating a custom view. When you create that view, you can call it whenever you would like. That view would give you the location on the side. You can maneuver the location column in the order to place it somewhere other than where it is initially placed.
Here is the guide to create custom views from our knowledge base:
I hope this helps 😄
+18Hi
This work around is not using a filter but it is creating a custom view. When you create that view, you can call it whenever you would like. That view would give you the location on the side. You can maneuver the location column in the order to place it somewhere other than where it is initially placed.
Here is the guide to create custom views from our knowledge base:
I hope this helps 😄
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
