I was wondering if anyone knows of a way to have the asset number for tickets be part of the subject line? Say I’m creating a ticket for a chromebook, I’d like to have the asset tag for that device be part of the subject line “Dell 3100 Chromebook [Asset Tag Here] > Hardware Damage> Cracked Screen” Any suggestions?
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Is There a way to show the asset number in the subject line?
Best answer by Kathryn Carter
I would love to see the detail and screenshots on this post
+18Could you provide a screenshot of where you envision this? I believe this will be an enhancement request for Idea Exchange.
Better asset tag deafult representation at a high-level overview has been requested. I don’t think it has gained any traction. Attached are pics of what I call the ‘garbage view’ versus editing the subject line to be more concise and informative when viewing ticket statuses.
“Dell 3100 Chromebook [Asset Tag Here] > Hardware Damage> Cracked Screen”
Versus what I have been doing for a couple thousand tickets so far:
FWIW
+18Would you mind providing a link to the idea request you submitted? I was looking and wanted to ensure I grabbed the correct one.
I did not create a request for it, I think I upvoted a request for it though.
+18I would love to see the detail and screenshots on this post
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