Issues listed under the default categories do not appear when creating a ticket

  • 13 April 2023
  • 1 reply

Badge +1

One issue I'm having is when I select the issues under the default category, they do not appear when I create a ticket, but if I manually create a Category and add issues, they appear when I create a ticket. What am I doing wrong? Also, I would like to have the ability to edit the default Categories.

1 reply

Userlevel 7
Badge +13

@MaryReed Thank you for submitting your question. Would you mind providing a screenshot of where you are seeing it? 

Also, could you let me know which default categories you are referring to?