Multiple users per ticket

You can't, unfortunately. But you can create the tickets and add them to a work package, and work them all at once that way, or you can do a select all on them from a custom view and work them in bulk that way too 

Come to think of it, I’ve actually asked this before lol. Here’s the idea post you can vote on.

My work around to this has been to pick one ticket to be the “master ticket” and then add all of the other requestors as a follower on the master ticket. Then I can close the others and everybody gets all of the ticket updates.

@Amanda McP Thank you for submitting your question to our community! 😄

As @jclark and @KBremner 76000e4 mtbluersd stated it is not possible, but my solution would be to add them as a follower on a ticket. Thanks for sharing your ideas and & workarounds!! 

I started to suggest adding them as followers, but the issue we always fall back to is reporting. If they are a follower, they don’t have the ticket linked to them as being the one affected by the problem.
 

For instance, say a subset of users is experiencing an issue with MFA, and you have to provide a workaround solution for each person that calls your helpdesk until a permanent solution is in place.
Having a ticket for all of those users makes it to where you can report on the issue type/category later to see who all was affected, or look a specific user’s ticket history to see if they were affected by it.

This is why I suggested the “work package” as that lumps them together and they can be closed in bulk once the problem is resolved.

The real solution here, though, is a “Problem Management” solution.

Food for thought!

Good point @jclark !! The work package would be a great way to tie it all together as well.