When opening a network ticket the “sensitive information” option is not attached to these ticket. Is there a way to enable this option for Network tickets?
Solved
Network tickets and protected information
+3Best answer by Hannah Bailey
There is a site option that your district admin can enable to set it for ALL tickets.
You can also create a custom field with the Field Type: “Mark as containing protected student information” and apply it to specific tickets.
+17There is a site option that your district admin can enable to set it for ALL tickets.
You can also create a custom field with the Field Type: “Mark as containing protected student information” and apply it to specific tickets.
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