Is there a way to not have an SLA applied to a specific type of ticket/team upon ticket creation?
Solved
No SLA for one specific group of tickets?
+2Best answer by Kathryn Carter
You can add filters based on team, agent, and priority levels. Let me know if you need additional help getting this up and running.
Here is the KB Guide to get you started with this:
+18You can add filters based on team, agent, and priority levels. Let me know if you need additional help getting this up and running.
Here is the KB Guide to get you started with this:
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