No SLA for one specific group of tickets?

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No SLA for one specific group of tickets?

Is there a way to not have an SLA applied to a specific type of ticket/team upon ticket creation?

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@ahuff Thank you for submitting your question to our community!

You can add filters based on team, agent, and priority levels. Let me know if you need additional help getting this up and running.

Here is the KB Guide to get you started with this:

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