I am unable to customize the icon when working in issues, but the icon doesn’t update when putting in a ticket.
Issue icons are visible when modifying issues
Best answer by Kathryn Carter
This actually comes up frequently. It will not show the change on the ticket submission page. Here is an idea thread to comment and upvote on to see that change reflect: https://community.incidentiq.com/ideas/i%2Dwould%2Dlove%2Dto%2Dbe%2Dable%2Dto%2Dchange%2Dthe%2Dicon%2Don%2Dthe%2Dticket%2Dtype%2D981
+18
This actually comes up frequently. It will not show the change on the ticket submission page. Here is an idea thread to comment and upvote on to see that change reflect: https://community.incidentiq.com/ideas/i%2Dwould%2Dlove%2Dto%2Dbe%2Dable%2Dto%2Dchange%2Dthe%2Dicon%2Don%2Dthe%2Dticket%2Dtype%2D981
+18
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