I am unable to customize the icon when working in issues, but the icon doesn’t update when putting in a ticket.
Issue icons are visible when modifying issues
Best answer by Kathryn Carter
This actually comes up frequently. It will not show the change on the ticket submission page. Here is an idea thread to comment and upvote on to see that change reflect: https://community.incidentiq.com/ideas/i%2Dwould%2Dlove%2Dto%2Dbe%2Dable%2Dto%2Dchange%2Dthe%2Dicon%2Don%2Dthe%2Dticket%2Dtype%2D981
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This actually comes up frequently. It will not show the change on the ticket submission page. Here is an idea thread to comment and upvote on to see that change reflect: https://community.incidentiq.com/ideas/i%2Dwould%2Dlove%2Dto%2Dbe%2Dable%2Dto%2Dchange%2Dthe%2Dicon%2Don%2Dthe%2Dticket%2Dtype%2D981
+18
I wanted to echo the same sentiment OP shared with their interest in adding custom icons to their issue categories. I understand we have the option of adding custom icons to our models, but it would be great if we could also do the same for our issue categories.
Currently, the icons I save to my custom issue categories do not save over when a user navigates the issue categories when submitting a ticket.
+18
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