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We have a user that reached out about wanting to be able to add followers to the ticket she opens. I read a few articles on here and the permissions for List Users is one that they said was needed. This is selected and the user still cannot add followers to a ticket they are opening. Can anyone help us with this?

Thanks in advance!

Gary in KC

Hello ​@Gary_KCMO - Permissions can sometimes take 10-15 mins to carry forward. Can you please confirm if this user is able to add followers now? The “List Users” permission should do the trick.

 

Thanks!

 

Best,

Ashley

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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