Hello ​@Gary_KCMO - Permissions can sometimes take 10-15 mins to carry forward. Can you please confirm if this user is able to add followers now? The “List Users” permission should do the trick.

Thanks!

Best,

Ashley

Good morning Ashely!

Happy Friday!

When they tried it, I am pretty sure it had been more than 15 minutes since I made the change. I will have them try it again this morning and see what the result is. 

Thanks for your response and have an awesome day!

Gary in KC

Hi again Ashley,

She tried again this morning and said she still cannot see anyone to add to followers.

Thanks,

Gary

​@Gary_KCMO Happy Friday, Gary! Can you please shoot me a direct message with the user’s name? I’d like to double check her permissions and do some additional troubleshooting.

Thanks!

Best,

Ashley

Done.

Thanks!

This may be relevant - To the best of my memory, requestor roles can’t add followers to tickets after they are open. They are only prompted to notify additional people during ticket creation (assuming you have that site option enabled).

If they are presented with the “Tickets” left nav option via permissions, like agents are, their ticket “layout” is different and they can add followers that way, but that sometimes presents a different set of problems in itself.

They are attempting to add them when they are creating a ticket, not after.

​@Gary_KCMO Are you utilizing this field? 

​@Gary_KCMO Are you utilizing this field? 

 

Yes. And sorry I forgot to post here since the users let me know late on Friday afternoon. It’s working now. I believe ​@AHolley_iiQ Ashley said that her Dashboard had gotten flipped to Facilities instead of tech. When she changed it, it began working as expected.

Thanks everyone for all the response and help!

Have an awesome rest of your day and week!