Is there a way to personalize short cut comments? For instance, I like to put the user’s name in the salutation: Hello [user’s name], turns into Hello Kathy Smith,
Thanks,
Mary Beth
Solved
Personalize a shortcut using a comment?
Best answer by Kathryn Carter
Text snippets are a very useful resource!
Thank you
Not currently. Someone has posted this idea though. I know I’d love to see this one myself, we often like to use canned messaging and it becomes difficult sometimes having to modify it just to add the person’s name.
https://community.incidentiq.com/ideas/variables%2Din%2Dcomments%2D2868
I was thinking it would be great if the shortcut was presented before posting like a preview mode or something--then giving the opportunity to enhance.
For that, you’d want to use a “text snippet”. That gives you the option to edit it before submitting as a comment. Still would be nice to include variables though, like you mentioned!
+18Text snippets are a very useful resource!
Thank you
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