Is there a way to personalize short cut comments? For instance, I like to put the user’s name in the salutation: Hello luser’s name], turns into Hello Kathy Smith,
Thanks,
Mary Beth
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Not currently. Someone has posted this idea though. I know I’d love to see this one myself, we often like to use canned messaging and it becomes difficult sometimes having to modify it just to add the person’s name.
https://community.incidentiq.com/ideas/variables%2Din%2Dcomments%2D2868
I was thinking it would be great if the shortcut was presented before posting like a preview mode or something--then giving the opportunity to enhance.
For that, you’d want to use a “text snippet”. That gives you the option to edit it before submitting as a comment. Still would be nice to include variables though, like you mentioned!
Thanks-I will give that a try.
Text snippets are a very useful resource!
Thank you
Yes, thanks.
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