I would like to add a required action, or some type of features, on tickets that call for loaner issuance to remind my agents to properly check out loaner devices to the staff/student. I currently use subtasks as reminders but that did not help.
Thank you.
Best answer by Kathryn Carter
There has been some talk about adding required actions as an enhancement. Here is an idea you can upvote about marking subtasks as required:
+18There has been some talk about adding required actions as an enhancement. Here is an idea you can upvote about marking subtasks as required:
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