I would like to add a required action, or some type of features, on tickets that call for loaner issuance to remind my agents to properly check out loaner devices to the staff/student. I currently use subtasks as reminders but that did not help.
Thank you.
+10
There has been some talk about adding required actions as an enhancement. Here is an idea you can upvote about marking subtasks as required:
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
