Reminder for agent on loaner assignment

  • 19 October 2023
  • 1 reply

Userlevel 1
Badge +1

I would like to add a required action, or some type of features, on tickets that call for loaner issuance to remind my agents to properly check out loaner devices to the staff/student. I currently use subtasks as reminders but that did not help. 

Thank you. 

1 reply

Userlevel 7
Badge +10

@ekang Thank you for submitting your question to our community! 😄 

There has been some talk about adding required actions as an enhancement. Here is an idea you can upvote about marking subtasks as required: