Remove Followers in Bulk

Hi ​@JEnder 160d9cf coloradoacademy 
Did you know you can remove all followers with a rule? I’d use a ‘When Updated’ rule to do it and it would look something like this:

Hope this helps!

​@EStapf_iiQ  - I like that we can make a rule like this, but rules I find are more for consistent situations that are expected. If we know we’ll be getting a certain type of ticket that’ll have a high volume of followers (which usually isn’t more than 5), I could make a rule, but this isn’t usually the case. Although, on this topic, would it be possible to apply a rule to an incoming ticket to remove followers before it actually makes it fully into our list of tickets? I ask because if we get an email via a form, there may be 5 other people on that form who get the same email and they are CC’d on that ticket. When they reply to that email, a new ticket is created in the system which creates clutter. So if we could remove the people CC’d prior to having it land in our ticket list, that could prove helpful. Is that possible?

That aside, this issue is more about basic functionality for the cases where we may get a high volume of followers for whatever reason. I’m sure we’re not the only ones to get a ticket where there are a large number of followers that aren’t needed.

Hey ​@JEnder 160d9cf coloradoacademy, in regards to removing followers prior to the ticket creation, that should be possible in the email-to-ticket creation rule. You would add the ‘Remove all Followers’ rule action above the ‘Approve ticket creation from email’ rule action.

​@JustinRaynor_iiQ - This is a basic interface function that’s being requested for outliers where a rule wouldn’t apply. Rules are great for known messages where they’re always the same and you can remove the same followers. Sometimes we’ll get an email that might have 84 followers, we can’t apply a rule to that because we don’t know who the followers are, thus we don’t know who to keep/remove. I’d employ the rule if we were able to accomplish what’s needed with it. Unfortunately we cannot.

I just found that you can do this by creating a shortcut too. I had accidentally sent an email out to hundreds of people using the “To:” field instead of BCC. Inevitably someone replied all and everyone was getting ticket updates. I saw the comment above about creating a rule but that didn’t really work for me. I thought about a shortcut and found it was possible. Then I ran the shortcut from the ticket. It worked perfectly.

​@MPeters 48079a4 stjacademy Thanks for adding your insight to this thread!!!😄😄