How do we remove one or more of the top issue tabs? For example, I want to remove the “Provisioning” tab. I’ve removed all the issue categories under that type but it’s still there.
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Remove One or More Top Issue Tabs
Best answer by Kathryn Carter
Under the ticket type, un-click the check box. It will no longer show up.
I hope this helps😄
+15Even if you remove all the categories, it will still show up in settings. However, it will not show up on new tickets.
I hope this helps 😄
+15Under the ticket type, un-click the check box. It will no longer show up.
I hope this helps😄
Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
+1I’m having a similar issue, but it only presents itself when creating a Remote Support Ticket.
After several days of reaching out to our implementation specialist, I haven’t heard anything back.
+15
+1Thanks
I am looking to understand why the issues and categories don’t match between staff and guest. If the visibility is set to the same for both, why doesn’t it seem to ‘catch’ the changes in the Remote Ticket experience?
Since this sounds more like a bug than a configuration issue, I guess we should try reaching out to support directly again and not flood the OP here since it’s not the same issue. Again, thank you for your help, you helped us to see that it’s not an expected behavior we can change.
+15Additionally, since y’all are live, you will contact your CSM,
+15Reply
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