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Assets

Find FAQ's, discussions, and best practices pertaining to Assets

  • 432 Topics
  • 1,814 Replies
432 Topics
Dave_CSD58
Dave_CSD58Observer
asked in Assets
Clicking asset goes to View instead

When I am viewing an individual user and click on one of their assets, frequently what opens is the last View I had open instead of the Asset record. This has been happening for a few weeks now. I have seen that the system seems to work in layers, so I think what’s happening is that the asset is  hidden beneath the View that comes to the top.  But I can’t get to the asset without trying the whole thing over, or closing the tab and reloading IIQ. I have checked around the borders of the window, looking for an “edge” or some way to get to lower layers with no luck. 

529
Kathryn Carter
S
SPenland 4671c29 gilmerObserver
asked in Assets
Filtering Assets from API call with a command similar to LIKE in SQL not EQUAL

Hey, I am interfacing with the API using Google App Scripts using HTTP post. I'm wanting to grab several assets from a search and filter based on AssetTag. I can easily get something with an AssetTag of 2101011 but I don't know how to get all the assets with an AssetTag starting with 21. Is this possible? I loved to be able to do this. My current json body query looks like:{"Filters":[{"Facet": "AssetTag","Value": "123456"}]}I’d like something like:{"Filters":[{"Facet": "AssetTag","Value": "12%"}]}Which gives me all the assets starting with 12

61
Kathryn Carter
B
Participant
bbeaudetteParticipant
asked in Assets
Importing Assets - clarifying csv fields and custom field values

In the default asset csv download, there are some fields that do not map to the asset record in IIQ:Retired Date, where does this value in the csv file map? Is the ‘Last Inventory Date” field in the csv meant to map to the “Last Verification” field in the asset record? Finally, if I have a “OnOff” field in the asset record and want to add that field to the csv file import, what value to I provide in the csv? Are these yes/no or 0/1?  

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IYork 8209f0e rqsObserver
asked in Assets
Creating new Models by API

Hello, I would like to push the information regarding new models directly into incidentIQ from our Purchase Order lines, and thereby skip the step of requiring my office manager to do the process manually of inputting the new Model information. Does the API support creating new models like it does creating new Assets?

71
Kathryn Carter
J
JSmallwood 743671a pikekyObserver
asked in Assets
Verify Asset Permission Only

We are looking for a way to assign only the verity permission to a certain group of District Level Tech.  We do not want them to be able to edit or delete the asset, just verity it.  Can this be done and if so what permissions would need to be set?

201
Kathryn Carter
P
PHolcombe 820bae5 everettsdObserver
asked in Assets
Asset View Foldering

I’m looking to clean up my options once I click on Assets.  Right now I have 14 views that list out every time I click.  This makes it so I have to slide/page down to get to the ‘Check In/Out’ option.  This is especially tedious to do on the mobile app.Is there a way to create a folder system for my views so that I can group them and thus shrink the number of views on my top level?

181
EStapf_iiQ
D
DLeyden 4909d0d pcaObserver
asked in Assets
Filtering asset views by attached files

Are there any ways in IncidentIQ to programmatically (or through a report) access files that have been attached to assets? Or to create views that filter assets by whether or not they have files attached to them?We are interested in tracking images of damage, repair document history etc to assets vs tickets, so we can keep a better overview of the history of damage on devices.

171
abrun_iiQ
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ROddo 377ae38 sloanObserver
asked in Assets
Search by IP or MAC adddress

We are battling students bypassing our web filtering, when they do this our web filter just reports an IP address instead of a username. I know the IP address is in IncidentIQ and that would tie it to a device thus tying it to a student. Is there anyway to search by IP or MAC address?

232
R
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GEspinal Parada 6803647 cfbisdObserver
asked in Assets
End of year bulk reset iPads

Via iiQ and google admin we’ve set up a great workflow to bulk powerwash CBs, has anyone done anything similar with iPads? We are testing intune and iiQ to see if its possible. 

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A
Participant
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SNijjar 67f350 highlineschoolsObserver
asked in Assets
Looking to find a way to show the ethernet mac address in IIQ for all Intune devices

Hello When looking up a asset in IIQ the information for the ethernet mac address is not showing up in the networks details in IIQ. I am wondering how I can resolve this 

271
M
J
jmayesObserver
posted in Assets
Technology Accessories

How do you handle technology accessories that are issued with a device - ie: power cords, Apple Pencils, hubs or any other accessory without a serial number? Specifically for Staff - retiring/resigning staff that return equipment and say they weren’t issued certain pieces 

485
Kathryn Carter
H
heindiveObserver
asked in Assets
How to export/view user asset checkout history?

We are trying to determine which users/students utilize our loaner devices policy the most so we can identify which users are abusing our loaner policy.Per asset in the timeline tab we are able to see the history of all the changes made to the device including the past owners of the device. However there does not seem to be a way to export the data for multiple devices timelines at once. There also does not seem to be a device history timeline in the user data tabs.We are open to using the API but cannot seem to locate how to export a devices timeline of events.Anybody know how to pull this data? as it seems strangely inaccessible.

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Contributor
TechDavisContributor
asked in Assets
Check-Out Process

Is it possible in the Basic checkout to scan a device and then be able to scan a student barcode without having to use the mouse to click the search or the checkout button? Example Current: Scan Asset tag and the system finds the asset then you mouse over to the search bar and then i can scan the student id and the system finds the student then i can hit tab and enter. Hoping to do: Scan Asset tag and the system finds the asset hit tab or put a tab in the barcode which opens the search for the owner to assign bar and then i can scan the student id and the system finds the student then i can hit tab and enter.

23911
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Contributor
A
AThao 38030ce jacksonschoolsgaObserver
asked in Assets
Creating a rule for Intune device locations?

I am trying to set rules up for Intune devices as we are having issues with location mapping. Our devices are not in any groups which causes Incident IQ to set the default location as unassigned. Even if we go through and manually change the locations, the sync will kick it back to unassigned. Currently I am trying to test a rule where if a device’s location is updated, then the rule will assign the correct location. So I manually updated a device’s location and sure enough the rule worked. However, after a sync, Microsoft Intune “updates” the asset and the rule doesn’t work. I figured that since the location field is being “updated” the rule should work. I even changed the rule to work when the location equals unassigned and still doesn’t work.  Am I missing something here? I appreciate any ideas! 

454
A
Participant
MReid 777163d nbpsnj
MReid 777163d nbpsnjObserver
asked in Assets
Import Assets

I have a csv file of Backup UPS devices in my district.  I want to import these devices as assets in Incident IQ, but none of these devices have Asset Tags, so if I import them, the Asset Tag field will be empty.  Can I still import this file and not get any errors?

654
Kathryn Carter
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TSaunderslucy 68018b6 motsdObserver
asked in Assets
Bulk update Asset Tag to be owner

Our Sync with google shows the Asset Tag as the name of the student, how do we bulk update the owner to equal the assets tag we have over 1,000 devices

616
Melissa_iiQ
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DHill 5633177 randolphObserver
asked in Assets
Spare Pool Issue

I entered about 15 devices in a spare pool. The spare pool tab says I have 2 devices and when i click the tab it shows 15 devices. Any suggestions how to correct this issue with the spare pool?

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J
JAlspach 157bd05 shastacoeObserver
asked in Assets
Asset Verification in person ONLY

I would like my team to verify Assets in the field using the phone app, when they physically touch them. This helps to ensure we know with certainty that on such and such date the device was where it was expected.I do not want to force verifications through a ticket because too often, someone has opened a ticket for someone else and the system is not asking to verify the right hardware anyway. Also it would rely on the end user finding the serial number and such.I set up verification policies which seemed great but now each hardware related ticket will not close unless the device in question is “verified”. Is it possible to do what I am hoping to do? Thank you for your help on this otherwise great product!

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J
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DAdmin 5004319 smithfield-psObserver
asked in Assets
Not a valid GUID

When attempting a bulk import of over 400 assets, system states that 367 of my entries in the Serial number field are skipped due to “Not a valid GUID”The file is a CSV with various serial number formats, but all fields have an entry.

442
Kathryn Carter
K
Contributor
KBremner 76000e4 mtbluersdContributor
asked in Assets
Filter based on Before "Today"

I want to filter assets based on a custom date field. The specific date option allows me to use “before” as an operator but then I have to pick a specific date. I want it to be “before today”. This option doesn’t seem possible in the “moving date ranges” either. !--a=1-->

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J
Specialist
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RLuxton 840e5d8 bps101Observer
asked in Assets
Generate New Asset Tag during asset import

If I create a single Asset I can choose to “Generate New Asset Tag” and it will create a random number, which I prefer.  But if I bulk import new assets I can only get it to choose the serial number as the Asset Tag.Is there a way to have it Random generate a Asset Tag that is not the Serial Number during a bulk import?I have searched and can not find anything on this

1128
MLund_iiQ
R
rp2022Observer
asked in Assets
Rich Text Custom Field

Hello,I have a custom asset field that is viewable without any issues on the full IIQ website, but when viewing it on the mobile app the field is displayed for the asset but the data for the custom field is blank.The users that are looking at the assets and reported it to me are agents and have the necessary permissions to view the field and its data as they have no issues when logged in on their PCs.To provide details on the field: It is a RichText and contains a clickable link to an external web address for the assets warranty information. The field is updated via bulk upload and is set to https://pcsupport.lenovo.com/us/en/products/[SERIALNUM]/warranty with the actual serial number in place of the [SERIALNUM]. Below is a screenshot of the field’s properties:  Is there an issue with RichText fields on the mobile app, or am I missing something else?

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R
nathaniel_lindley
Participant
nathaniel_lindleyParticipant
asked in Assets
Filter Devices by OS Version

We are starting our migration from Windows 10 to Windows 11 on devices.   We have created Views of the laptops eligible for the upgrade for a building and want to also filter by the OS version.  Currently we import Windows devices with SCCM integration (Windows 10) and will be integrating with Intune when they are upgraded to Windows 11.   the SCCM app pulls in the “OperatingSystem: Microsoft Windows 10 Education" but I can’t seem to map it to a custom field or use that as an attribute to filter views by.   I’m workking with IIQ ssupport to see what is possible.  Does anyone else filter Windows devices by Operating system? 

776
Kathryn Carter
A
AWalker 5632030 wcsObserver
asked in Assets
Checkout Chromebooks

Every time I try to check out a chromebook to a patron it makes me scan the chromebook twice. 

606
Kathryn Carter
A
Participant
AMeyer Greendale SchoolsParticipant
posted in Assets
Chromebook location assignments

Hi all!I am working on a bunch of stuff in iiQ at my new district. One issue is locations associated with devices.For the Google Devices app, Location Mappings tab we currently have Map by OU enabled, with student OUs set to match their physical buildings.Staff Chromebooks are all in a single OU. With many of our staff traveling between buildings, choosing a single OU was not working. This results in all staff Chromebooks coming through with an “unassigned” location.I’m leaning towards enabling the Map by Owner’s location site option. But, I’m unsure if that means Map by OU will no longer work?Also, many of our elementary Chromebooks are shared devices stored in classrooms, which means they have no owner. Am I correct in thinking these devices would need an owner? In my previous district, we created virtual iiQ users to “own” those devices.

16212
A
Participant

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